Refund policy

Activation refund

If your eSIM never activates on a compatible, unlocked phone, you can ask for a refund of the amount you paid. The request needs to reach us within 30 days of purchase.

How to request

Email hello@onaroam.com with your order id, the phone model, and what you saw when you tried to connect. We reply to that email.

What is not covered

• A phone that does not support eSIM, or a phone locked to one carrier.
• A plan that has already connected in the destination and used data.
• A change of travel dates after the plan has started. The days start on first connection.

Approved refunds go back to the original payment method in rupees.